Terms of Sale

These Terms of Sale apply to purchases made through OrnellaHaven.com. Ornella Haven is operated by TANK TOP TAP LLC.

By placing an order, you agree to these Terms of Sale and the policies referenced below.

Products

We make reasonable efforts to present product descriptions, dimensions, materials, colors, package contents, care information, and images accurately.

Colors, finishes, textures, and proportions may appear differently because of lighting, photography, screen settings, manufacturing processes, or natural material variation.

Review the applicable product page before ordering. Lifestyle photographs may contain decorative items not included with the purchased product unless expressly listed in the product description.

Prices

Prices are displayed in U.S. dollars unless otherwise stated.

We may change prices, products, availability, or promotions before an order is accepted. Price changes do not affect orders already accepted, except where a clear pricing error has occurred.

If an obvious pricing or product information error occurs, we may cancel the affected order and refund any amount already paid.

Order Acceptance

Submitting an order constitutes an offer to purchase.

An automated confirmation means we received the order but does not necessarily mean it has been accepted. Acceptance occurs when the order is approved for fulfillment or shipped.

We may reject or cancel an order due to:

• Product unavailability;

• Incorrect price or product information;

• Payment failure;

• Suspected fraud or unauthorized activity;

• Shipping restrictions;

• Incorrect or unverifiable customer information; or

• Violation of our policies.

If a canceled order has been charged, a refund will be issued to the original payment method.

Payment

Payment must be completed using a method available at checkout.

Accepted methods may include Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, and PayPal, subject to checkout availability.

All orders are processed in U.S. dollars. Applicable taxes and any optional shipping charges will be displayed before the order is submitted.

Shipping

We currently provide free standard shipping to physical street addresses within the 48 contiguous United States.

Orders generally require 1-3 business days for processing. After processing, delivery generally takes 3-5 business days.

We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO/DPO addresses, or international destinations.

Delivery estimates are not guarantees. Complete terms are available in our Shipping Policy.

Address Responsibility

Customers must provide complete and accurate shipping information.

If an order requires reshipment because the customer supplied an incorrect or incomplete address, the customer is responsible for applicable reshipping costs.

Cancellation

A cancellation may be requested before shipment by contacting support@ornellahaven.com.

Cancellation is not guaranteed after processing begins. Once an order ships, the Refund and Return Policy applies.

Returns and Exchanges

Eligible products may be returned within 30 calendar days after delivery.

All returns require prior authorization. Returned products must be unused, unwashed, complete, and in their original condition. Original packaging should be included whenever reasonably possible.

We pay return shipping for eligible returns, accept exchanges, and do not charge a restocking fee.

Complete requirements are stated in our Refund and Return Policy.

Refunds

Approved refunds will be issued to the original payment method within 10 business days.

The customer’s bank or payment provider may require additional time to post the refund. Optional expedited shipping charges are non-refundable.

Damaged or Incorrect Products

Damage, defects, missing components, or incorrect products must be reported within 7 calendar days after delivery.

Customers should provide an order number and clear photographs of the product and packaging. Approved claims may be resolved through replacement or refund.

Product Care

Customers must follow the product page and care label instructions.

Damage caused by misuse, improper cleaning, unauthorized alteration, abnormal handling, or failure to follow care instructions is not considered a product defect.

Warranty

Unless expressly stated on a product page, Ornella Haven does not provide an additional voluntary product warranty.

This provision does not exclude rights or remedies that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by law, liability relating to a product will not exceed the amount paid for that product.

We are not responsible for indirect, incidental, special, punitive, or consequential loss, except where such limitation is prohibited by law.

Governing Law

These Terms of Sale are governed by the laws of the State of Missouri and applicable United States federal law, without limiting mandatory consumer rights.

Contact

Ornella Haven is operated by TANK TOP TAP LLC.

Email: support@ornellahaven.com
Phone: +1 425-616-9257
Address: 714 S Howell Ave, West Plains, MO 65775-3750, United States
Customer service hours: Monday-Friday, 9:00 AM-5:00 PM Central Time, excluding public holidays