Refund policy

We want you to be satisfied with your purchase. Eligible products may be returned in accordance with the terms below.

Return Eligibility

Products may be returned within 30 days of delivery. To qualify, an item must be new, unused, and in its original condition.

Non-Returnable Items

Items that have been used, altered, or damaged by the customer after delivery are not eligible for return. This does not apply to products that arrive damaged, defective, incomplete, or different from what was ordered. Please contact us about those issues as soon as possible.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact our customer service team as soon as possible. Please include your order number and photographs when available. We will review the issue and provide return, replacement, or exchange instructions.

Refunds

After an approved return is received and inspected, we will process the refund within 10 days. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Return Shipping

For approved returns, we will provide a prepaid return shipping label at no cost to you. We do not charge a restocking fee. Please use the return label and instructions provided by our customer service team. Do not mail an item to our shipping origin unless we have specifically instructed you to do so.

How to Request a Return

To request a return or exchange, contact us at support@ornellahaven.com or +1 425-616-9257 within 30 days of delivery. Please provide your order number, the product name, and the reason for your request. Exchanges are subject to product availability.

Please wait for return instructions before mailing any item.