Privacy Policy

Ornella Haven, operated by TANK TOP TAP LLC, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit OrnellaHaven.com, create an account, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with our website, we may collect:

• Name, billing address, shipping address, email address, and telephone number;

• Order details, transaction history, returns, refunds, and customer service communications;

• Payment-related information processed through Shopify and authorized payment providers;

• Device, browser, IP address, cookie identifiers, website activity, and referral information;

• Account login information, if customer accounts are available; and

• Information you voluntarily provide when contacting us.

We do not directly store complete payment card numbers. Payments are processed by Shopify and the payment providers available at checkout.

How We Use Information

We may use personal information to:

• Process, fulfill, deliver, and track orders;

• Process payments, returns, exchanges, and refunds;

• Communicate about orders or customer service requests;

• Detect fraud, misuse, security incidents, and prohibited activity;

• Operate, maintain, analyze, and improve our website;

• Measure advertising and website performance;

• Comply with legal, tax, accounting, and regulatory obligations; and

• Protect our rights, customers, business, and services.

How We Disclose Information

We may disclose personal information to service providers that help operate our business, including:

• Shopify and ecommerce service providers;

• Payment processors;

• USPS, UPS, FedEx, and other fulfillment or delivery providers;

• Website hosting, security, analytics, advertising, and fraud-prevention providers;

• Professional advisers, regulators, government authorities, or law enforcement when legally required; and

• A buyer or successor in connection with a merger, acquisition, reorganization, or sale of business assets.

These providers may process information only as permitted by their agreements and applicable law.

Google Services

We may use Google Analytics, Google Ads, and Google Merchant Center to measure website activity, manage advertising, and display product listings.

Google may collect device, browser, cookie, IP address, and website interaction information under its own policies. You may manage Google advertising settings through your Google account and use browser controls to limit cookies.

Cookies

We and our service providers may use cookies and similar technologies for:

• Website security and essential functionality;

• Shopping cart and checkout functions;

• User preferences and website performance;

• Analytics and measurement; and

• Advertising and attribution.

More information is available in our Cookie Policy.

Sale or Sharing of Personal Information

We do not sell personal information for money.

Certain analytics or advertising disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws. Where applicable, you may request to opt out by contacting support@ornellahaven.com or using any privacy preference tool made available on our website.

We will honor legally recognized browser-based opt-out signals, such as Global Privacy Control, where required.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you;

• Request correction or deletion;

• Request a portable copy of certain information;

• Opt out of certain targeted advertising, sale, or sharing;

• Limit certain uses of sensitive personal information; and

• Appeal a decision concerning a privacy request.

To submit a request, contact support@ornellahaven.com. We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law.

We will not discriminate against you for exercising applicable privacy rights.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy or security practices of third parties. Review their policies before providing personal information.

Changes to This Policy

We may revise this Privacy Policy when our practices, services, or legal obligations change. The current version will be posted on this page.

Contact Us

Ornella Haven is operated by TANK TOP TAP LLC.

Email: support@ornellahaven.com
Phone: +1 425-616-9257
Address: 714 S Howell Ave, West Plains, MO 65775-3750, United States