Shipping policy

We currently ship to eligible addresses in the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or P.O. boxes.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Please allow 1–3 business days for order processing. Orders placed after 5:00 PM Central Time, on weekends, or on public holidays begin processing on the next business day.

Orders are dispatched from our U.S. shipping origin:

TANK TOP TAP LLC
714 S Howell Ave
West Plains, MO 65775-3750
United States

Estimated Delivery

After processing, transit typically takes 3–5 business days. The estimated total time from order processing through delivery is 4–8 business days.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect or incomplete addresses, and other circumstances outside our control may affect delivery.

Shipping Charges

Complimentary standard shipping is available for eligible orders shipped to eligible destinations listed in this policy.

Shipment Tracking

When tracking information is available, we will send it to the email address provided at checkout. Customers may use the carrier’s tracking system to monitor their shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information. Please contact us as soon as possible if you notice an address error. We cannot guarantee that an order can be changed after it enters processing. Additional arrangements or charges may apply if a package cannot be delivered because of an incorrect or incomplete address.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer service team at support@ornellahaven.com. Include your order number and, when applicable, photographs of the package or damaged product. We will review the issue and work with you on an appropriate resolution.