Shipping policy

Shipping Policy

This Shipping Policy explains the processing, delivery, tracking, and address requirements for orders placed through OrnellaHaven.com.

Shipping Area

We currently ship only to physical street addresses within the 48 contiguous United States.

We do not currently ship to:

  • Alaska or Hawaii;

  • Puerto Rico or other U.S. territories;

  • P.O. Boxes;

  • APO, FPO, or DPO addresses; or

  • International destinations.

Free Standard Shipping

Standard shipping is free for eligible orders delivered within our shipping area.

Any optional expedited or upgraded shipping service, if offered, will be displayed with its cost at checkout.

Order Processing

Orders are generally processed within 1-3 business days.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from transit time.

High order volume, address verification, payment review, severe weather, carrier disruption, or other circumstances outside our reasonable control may cause delays.

Estimated Delivery Time

After processing, standard delivery generally takes 3-5 business days.

The total estimated time from order placement to delivery is generally 4-8 business days.

Delivery estimates are not guarantees. Carrier delays, weather, peak seasons, and other events outside our control may affect delivery.

Carriers

We primarily use USPS, UPS, and FedEx. The carrier may be selected according to destination, package size, product type, and delivery requirements.

Customers cannot always select a particular carrier.

Order Tracking

When tracking becomes available, a shipping confirmation will be sent to the email address supplied at checkout.

Tracking information may require up to 48 hours to update after the carrier receives the shipment.

Address Accuracy

Customers must provide a complete and accurate shipping address before placing an order.

Contact support@ornellahaven.com immediately if an address needs to be corrected. We cannot guarantee changes after an order enters processing or ships.

If a package is delayed, returned, lost, or requires reshipment because the customer supplied an incorrect or incomplete address, the customer is responsible for applicable reshipping costs.

Lost Packages

If tracking indicates that a package was lost while in transit, contact us. We will work with the carrier to investigate and, when appropriate, arrange a replacement or refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery area, mailbox, entrance, and any secure location;

  2. Ask household members or neighbors;

  3. Contact the carrier or local delivery office; and

  4. Contact support@ornellahaven.com if the package remains missing.

We will assist with a carrier investigation. We cannot guarantee a replacement or refund when the carrier confirms correct delivery to the address provided at checkout.

Damaged Packages

If a product arrives damaged, incorrect, defective, or incomplete, contact us within 7 calendar days after delivery. Include your order number and photographs of the product and packaging.

Please review our Refund and Return Policy for complete claim instructions.

Order Cancellations

Cancellation may be requested before shipment by contacting us as soon as possible. Cancellation is not guaranteed after processing begins.

Contact

Email: support@ornellahaven.com
Phone: +1 425-616-9257
Customer service hours: Monday-Friday, 9:00 AM-5:00 PM Central Time, excluding public holidays

Ornella Haven is operated by TANK TOP TAP LLC.
714 S Howell Ave
West Plains, MO 65775-3750
United States